EP 44: Human-Centered Credit - Building Explainable AI for Lending in an Agentic World

Sam sits down with Dr. Zahra Timsah — co-founder and CEO of Igentic AI and author of The AI CEO — for a direct conversation about what AI is actually doing to leadership. Dr. Timsah holds a PhD in biochemistry and an MBA in strategy, has led AI transformation at IQBia, Mass Mutual, and GSK, and has advised the FDA and US Senate on AI policy. She's also one of the clearest voices making the case that the AI era is a particular opportunity for women who know how to seize it.

Sam sits down with Shawn Kercher — Co-Founder & CEO of HummingAgent.ai — to cut through the noise around AI agents. Shawn built his company on a simple but powerful observation: most AI products are just ChatGPT wrappers. HummingAgent is his answer — a full-custom software shop that builds private, in-environment AI workflows for companies that run on real data, messy CRMs, and processes that only exist in someone's head.

Shashank Akinapalli is a Senior Data Engineer at TCS where he leads cloud data lakehouse initiatives and real-time streaming architectures for supply chain intelligence. With 14 years of experience across IBM DataStage, Databricks, Snowflake, dbt, AWS, and Spark-based ecosystems, he has previously worked with USAA in banking and Blue Cross Blue Shield in healthcare. IN THIS EPISODE: ▪ The biggest architectural shift when migrating from IBM DataStage to a modern cloud lakehouse — and why the technical migration is the easier half, while reconstructing encoded business knowledge is the real challenge ▪ How to choose between Snowflake and Databricks: Databricks for heavy transformation and Python workloads, Snowflake for structured SQL and BI, and where dbt fits as the layer that eliminates repetitive SQL code ▪ The real UNFI example: how batch processing caused inventory misrepresentation (800 units sold, system still showing 1,000 available), and how real-time Databricks pipelines eliminated that problem and unlocked fraud detection on top ▪ Data governance across three regulated domains: the four pillars — data quality, redundancy, least-privilege access, and lineage — and the three questions every framework must answer first ▪ Why CI/CD transformed data engineering: from manual, multi-team deployments with risky rollbacks to automated quality checks, Git version control, and the specific silent failure that finally convinces a team to invest ▪ How the data engineer role shifts over the next three years: from pipeline development to data product engineering, from reactive operations to AI-predicted failure prevention, and from human dashboards to AI agents making autonomous predictions ▪ Practical advice for data engineers who want to stay relevant: Python, PySpark, cloud architecture, and understanding the full data lifecycle from ingestion to consumption

Karima Sharif-Ali — known affectionately in the industry as the Fresh Princess of Media — is the SVP of Strategic Accounts at Doceree, a platform transforming point-of-care communications for healthcare brands. Over her career, Karima has shaped the marketing journeys of more than 100 pharmaceutical and medical device brands across agencies including WPP, Publicis, and IPG MediaBrands. She is a thought leader featured in AdWeek and MM+M, co-founder of the Women of Color Affinity Group (now the Mosaic Collective Leadership), and a global board member of the Healthcare Businesswomen's Association. She holds an MBA from Rosemont College and a BA in Communications from Temple University.

Jim Spignardo is the Director of Cloud Strategy and AI Enablement at ProArch, a global IT services and consulting firm. With 25 years in IT spanning network engineering, cloud, cybersecurity, and strategic consulting, Jim advises executive teams on modernisation, operational resilience, and AI-enabled transformation that delivers measurable business value. He is the architect behind ProArch's Microsoft 365 Copilot adoption playbook, which has been deployed with clients across financial services, credit unions, and enterprise organisations. Jim is also the author of The AI Turning Point, available on Amazon, and publishes the Control All Innovate newsletter on LinkedIn, where he writes approximately three articles per week on AI strategy and adoption. IN THIS EPISODE: ▪ Why the through-line of Jim's 25-year career isn't the technology — it's the discipline of making technology actually work for the organisation and justifying that investment to leadership ▪ The real reasons 95% of enterprise AI pilots fail: weak use cases selected before the problem is clearly defined, and jumping to exciting initiatives without asking whether AI is actually the right solution ▪ Shadow AI — the hidden ROI nobody measures: employees quietly using AI tools on their own often deliver real productivity gains that never appear in official metrics, causing organisations to underestimate what AI is already doing ▪ What a successful Microsoft 365 Copilot rollout looks like in 90 days: a strong business case, a targeted pilot with the right stakeholders, measurable use cases, and no broad rollout before value is proven in a contained environment ▪ Why data governance should be an accelerator, not a blocker — good governance tells people what they CAN do, enables faster experimentation, and prioritises use cases so organisations operationalise value sooner ▪ AI amplifies broken processes and can't fix culture — if work processes were broken before AI arrived, AI will expose that faster than anything else ▪ What organisational readiness for AI actually requires: an AI governance council, internal champion programmes, and — critically — someone in the organisation with AI transformation as their primary job description, not a side project FIND JIM SPIGNARDO: LinkedIn: https://www.linkedin.com/in/spignardo/?skipRedirect=true Book: The AI Turning Point — available on Amazon ProArch: https://www.linkedin.com/company/proarch-it-solutions-pvt-ltd/ Website: https://www.proarch.com/