Show Notes
Warning of bad customer service
Customers frequently share their opinions of businesses online and through social media,which means even one wrong move or perceived slight – especially one caught on camera – can spread quickly and damage your business.
In addition to providing high-quality service, monitor what’s being said about your business online so you can quickly address and resolve any complaints as they arise.
slight (n) 冷落、轻视 monitor (v) 监控 address (v) 处理、理解并解决 resolve(v) 解决 arise (v) 发生、出现
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