Show Notes
Your team doesn't need you to be right. They need to know what happens when you're not.
Here's what nobody tells you: when you're wrong in front of your team, they aren't deciding whether they still respect you. They're pricing something — figuring out what it costs around here to tell you you're wrong. And whatever answer they get in the next ten minutes becomes policy.
Because the mistake is a coin flip. What you do next is a policy. Your team doesn't walk out thinking "he was wrong once." They walk out thinking "this is how it goes here."
In this episode I walk through The Ten Minutes — three moves for the window right after you get caught:
1. Say It Plain, Say It First — the clean admission, the three add-ons that ruin it, and why you fix it the same size you broke it 2. Give the Credit Away, By Name — the move almost nobody makes, and why "good catch" is not the same as "I was wrong" 3. Close It Where They Can See It — an apology closes a moment; a correction changes a system
Plus how it maps to the LEAD Framework: Listen, Envision, Align, Drive.
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