Show Notes
THE SAME PEOPLE LOOKED EXCELLENT ONCE THE SYSTEM CHANGED
In 1993 IBM posted an $8 billion loss and analysts said to break it up. Lou Gerstner kept most of the same managers and changed the beliefs and systems around them instead. Dr. Jake Tayler Jacobs opens the Operational Blindness read and teach series with that story and what it means for healthcare.
IN THIS EPISODE • Dr. Jake reads "The Elephant Everyone Forgot" from Operational Blindness, word for word, then breaks it down • The three invisible beliefs that nearly killed IBM, including "the culture can't change" • Healthcare's own invisible beliefs: SPD will always be reactive, it's just a cost center, the OR will never be satisfied • What executives, SPD leaders and surgical services should each take from Gerstner's turnaround
YOUR CHALLENGE Before you replace another director, ask: do they have visibility into their real impact, the resources to succeed, and a measurement system that shows what matters?
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