Show Notes
Reinsurance brokers are famous for remembering the small things — the underwriter's dog, the client's restaurant preference at Monte Carlo, whose birthday party they attended last spring. Less famous for: knowing why that market got signed down two renewals ago, or finding the email that explains a call a colleague is now questioning. This episode is about that gap, and why it costs more than the industry admits.
WHAT YOU'LL LEARN: Why annual reinsurance cycles mean brokers are always working from memories 12+ months old — and how that memory decays faster than anyone acknowledges What most firms actually track (signings, authorisations, quotes) — and why the gaps between those tiers quietly kill your leverage at renewal How staff movement strips firms of institutional knowledge, and what that means when a competitor tries to poach your client mid-RFP Why charming a counterparty and remembering their portfolio history aren't interchangeable — and why one without the other falls apart What CEO-to-CEO meetings could look like if the full relationship picture were actually accessible, not just a deal snapshot
TIMESTAMPS:00:00 Intro 01:34 Is closing the deal the end of the story? 02:13 How value leaks during & after placement 05:00 The email archive problem 08:00 What firms actually track 09:15 When human memory becomes institutional memory 12:00 Staff turnover and the knowledge exodus 14:20 Why brokers keep losing RFPs 16:00 Horror stories from the archives 17:15 Prepping meetings with half the picture 20:30 The case for technical recall
CONNECT WITH US: Say Hello: [email protected] Website: https://www.supercede.com LinkedIn: https://www.linkedin.com/company/supercedehq X: https://twitter.com/SupercedeHQ YouTube: https://www.youtube.com/@SupercedeHQ RSS Feed: https://anchor.fm/s/7e741c8c/podcast/rss
OUTLINE & TIMESTAMPS:
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