Ep 794: Can Automation Make Hiring More Human?
Recruiting Future with Matt Alder - What's Next For Talent Acquisition, HR & Hiring?Show Notes
When organizations hire thousands of frontline workers, delivering a personal candidate experience becomes almost impossible. Recruiters spend all of their time answering calls, responding to messages, and running through the same screening questions over and over. There is little time left for the conversations that actually matter. Meanwhile, candidates want speed, flexibility, and a process that respects their time, including outside business hours.
So how can AI solve this?
My guests this week are Jeroen Klerkx, People Operations Leader at Picnic, and Bill Fischer, CTO at VONQ. In our conversation, recorded live at HR Tech Europe, they share what happened when Picnic gave candidates the choice of a human or AI screening call, the surprising feedback they received, and how they built 10 years of recruiting knowledge into an AI agent that frees up time for their recruiters to have more valuable conversations.
In the interview, we discuss:
Picnic’s unique approach to candidate experience
The current market challenges
Building an AI recruiter
Closely monitoring candidate sentiment and responding to their feedback.
Overcoming the considerable technical challenges
How recruiters responded to automation and how their role is developing
Managing candidate expectations around AI
What does the future look like for AI in TA
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More from Recruiting Future with Matt Alder - What's Next For Talent Acquisition, HR & Hiring?
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AI is moving from a specialist technology to something employees in large parts of the organization are increasingly expected to be using. Skills, mindsets, and long-established habits are much harder to change than software, which is why meeting that expectation is proving difficult. If the challenge is mainly a human one, AI readiness is as much a matter for HR and talent leaders as for technology teams. So what does it take to get a workforce ready for AI, and what opportunity does that create for talent leaders?
Redundancies have become a constant feature of the talent market. AI is taking a lot of the blame, but the drivers behind this are much broader. Jobs and skills are changing faster than most organizations can keep track of and the conventional response is to restructure the workforce and then hire in the new skills that are needed. That approach relies on a ready supply of perfectly qualified candidates, and in a fast-moving skills market those candidates are increasingly hard to find. It also assumes that employers already have a clear view of the skills and potential within their existing workforce, which is rarely the case.
There is a lot of pressure on talent acquisition to adopt AI, and the discussion about how to do it tends to focus on tools and skills. With layoffs attributed to AI in the headlines, the people in TA teams have good reason to feel anxious about the technology they are being asked to use. That anxiety makes people less willing to experiment, and addressing it has less to do with the technology than with how leaders handle uncertainty.
TA leaders have to keep delivering for the business while they use AI to transform how hiring works. At RecFest USA in Nashville, AI was the main topic of conversation, although the people I spoke to talked about much more than the technology. So where should TA leaders be focusing their attention?