Projects Deliver Outputs. Services Deliver Outcomes.
The ITSM Practice: Elevating ITSM and IT Security KnowledgeShow Notes
Projects Deliver Outputs, Services Deliver Outcomes: The Ownership Crisis Nobody Discusses. Discover why the biggest risk in any IT project begins after go-live. In this episode, Luigi Ferri explores the critical difference between project outputs and service outcomes, why Service Ownership is essential for long-term business value, and how IT Service Management (ITSM), Product Management, and Business Capability Management must work together to drive sustainable success. Learn why organizations have an ownership problem.
In this episode, we answer to: Why is the day after go-live often the most dangerous stage of a project? What is the difference between a Product Owner and a Service Owner, and why does it matter? How can organizations improve long-term business outcomes through Service Management and clear ownership?
Resources Mentioned in this Episode: PMI Institute, article "Pulse of the Profession 2024", link https://www.scribd.com/document/709988299/PMI-Pulse-of-the-Profession-2024-Report
Balanced Scorecard Institute, article "Is Your Strategy Execution Crumbling as a Result of Too Many Projects?", link https://balancedscorecard.org/blog/is-your-strategy-execution-crumbling-as-a-result-of-too-many-projects/
PwC website, article "PwC Middle East Transformation and project management survey part 1", link https://www.pwc.com/m1/en/publications/transformation-and-project-management-survey.html
Business Chief website, article "MIT Sloan: Why so many business digital transformations fail", link https://businesschief.asia/digital-strategy/mit-sloan-why-so-many-business-digital-transformations-fail
MIT website, article "5 reasons companies struggle with digital transformation", link https://mitsloan.mit.edu/ideas-made-to-matter/5-reasons-companies-struggle-digital-transformation
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Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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