Show Notes
What You’ll Learn in This Episode In this episode, hosts Catherine McDonald and Shayne Daughenbaugh discuss what coaching in the workplace really means. Why it’s far more than a buzzword. The conversation breaks down the difference between coaching, training, and mentoring, and explains how coaching serves as a powerful leadership approach for developing people, building trust, and sustaining continuous improvement. They emphasize how coaching shows up in day-to-day work through huddles, Gemba walks, and one-on-ones, and how lean tools like PDCA naturally support a coaching mindset. Key Takeaways Coaching is a leadership approach, not an event. Coaching is different from training and mentoring. Every day work creates coaching opportunities. Links Lean Solutions 2026 Summit Lean Solutions Website Click Here For Shayne Daughenbaugh’s LinkedIn Click Here For Catherine McDonald’s LinkedIn
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What You’ll Learn in This Episode
What You’ll Learn in This Episode: In this episode, Patrick Adams and Catherine McDonald are joined by David Norris to explore why organizations should improve their processes before automating them. They discuss how jumping too quickly into automation or AI can result in organizations simply automating existing waste and complexity. David shares how leaders can understand the current state, identify root causes, involve the people doing the work, and eliminate unnecessary steps before introducing technology. The conversation also explores how to identify good opportunities for automation and build a culture where continuous improvement becomes part of everyday work. Episode 37_otter_ai_transcript Episode 37_otter_ai_transcript Key Takeaways: 1. Don’t automate waste—improve the process before adding technology 2. Understand the current state before designing the future state 3. Involve the people doing the work when identifying problems and improvement opportunities 4. Start small: choose one process, walk it, ask questions, and begin improving Links: https://www.linkedin.com/in/david-norris-17016b146/ https://elevatedmtnsolutions.com/
What You'll Learn in This Episode: In this episode, Patrick Adams and Shayne Daughenbaugh are joined by returning guest Olaf Boettger to explore how continuous improvement and daily management apply beyond traditional operations, including sales, commercial teams, innovation, and product development. They discuss why effective daily management requires the courage to identify problems instead of hiding them, how leaders can create an environment where people feel comfortable sharing bad news, and why curiosity, humility, and consistent leadership behaviors are essential for building a true culture of continuous improvement.