Genpact CEO Tiger Tyagarajan: Digital Transformation Isn’t About Technology, It’s About People

Tiger Rajan, CEO of Genpact, emphasizes the critical distinction between digitization and digital transformation in modern business. While many companies claim to be digital, Rajan points out that true transformation involves not just automating processes but fundamentally changing how businesses operate, including decision-making and customer interactions. He identifies driving change within organizations as a significant challenge, particularly for successful companies that may resist altering established practices.

Rajan also discusses the impact of artificial intelligence, particularly ChatGPT, on the workforce. He believes AI will not replace jobs but will change the nature of work, necessitating new skills and a focus on soft skills such as empathy and curiosity. He advocates for continuous reskilling as essential for adapting to technological advancements, noting that companies that invest in employee development will gain a competitive edge.

On the topic of ESG (Environmental, Social, and Governance), Rajan argues that these principles should be integral to business strategy rather than treated as separate objectives. He acknowledges the pressures companies face during economic downturns but insists that maintaining a commitment to sustainability and social responsibility is crucial for long-term success. Rajan concludes that the ability to embrace change and foster a culture of continuous learning will differentiate successful organizations in the evolving business landscape.

Genpact CEO Tiger Tyagarajan: Digital Transformation Isn’t About Technology, It’s About PeopleUploaded 26-01-2326 Jan 2023---Tiger Tyagarajan is CEO of Genpact, a global firm that advises clients on digital transformation. Tyagarajan helped transform a division of General Electric (GE Capital International Services) into Genpact, a company that now has more than 100,000 employees and annual revenue of $4 billion. He says there’s an important difference between simply “digitizing” your company (by, for example, automating tasks) and truly transforming it digitally, which goes beyond technology to develop the people and processes that make up a firm’s culture. For this episode of our video series “The New World of Work”, Tyagarajan sat down with HBR editor in chief Adi Ignatius to discuss: • The promise, and limits, of emerging AI technologies like chatGPT, and how they could augment what employees do without necessarily replacing them.• The long-term promise, but short-term dangers, of the metaverse. • Surprising leadership and team-dynamics insights from cricket. “If there's a game that teaches you grit, it's cricket,” says Tyagarajan, who is passionate about the sport.This interview part of a series called “The New World of Work,” which explores how top-tier executives see the future and how their companies are trying to set themselves up for success. Each week, Adi will interview a leader on LinkedIn Live — and then share an inside look at those conversations and solicit questions for future discussions in a newsletter just for HBR subscribers. If you’re a subscriber, you can sign up for the newsletter here: https://hbr.org/my-library/preferences?movetile=newworldofwork.Follow us:https://hbr.org/https://www.linkedin.com/company/harvard-business-review/https://www.facebook.com/HBR/https://twitter.com/HarvardBizhttps://www.instagram.com/harvard_business_reviewSign up for Newsletters: https://hbr.org/email-newsletters#HarvardBusinessReview #NewWorldofWork #DigitalTransformation #Genpact #chatGPT #AI #Technology #Disruption #Harvard Copyright © 2023 Harvard Business School Publishing. All rights reserved. Learn more about your ad choices. Visit megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices