Handover Communications in Software Operations w/special guest Chad Todd

Chad’s thesis from Lund is here: https://lup.lub.lu.se/luur/download?func=downloadFile&recordOId=9076274&fileOId=9076276

The great Barry Turner book Man-Made Disasters from the 1970s has recently seen 2nd edition released, it used to be a very rare and difficult book to find: https://www.amazon.com/dp/0750620870

Some Patterson and/or Woods on Handover Communications in medical settings: https://www.jstor.org/stable/45126978 and https://journals.sagepub.com/doi/abs/10.1177/2327857919081001 and https://qualitysafety.bmj.com/content/21/Suppl_1/i19.short and re: NASA - https://journals.sagepub.com/doi/abs/10.1177/107118139704100155

Communication coordination during handovers for railway dispatch: https://rosap.ntl.bts.gov/view/dot/9020

Chad’s talk on Handover Communications at SRECon can be found here: https://www.usenix.org/conference/srecon23americas/presentation/todd

The Law of Fluency comes from Woods’ work in Cognitive Systems Engineering, here’s a paper that mentions it: https://www.researchgate.net/profile/David-Woods-19/publication/224753269_The_Messy_Details_Insights_From_the_Study_of_Technical_Work_in_Healthcare/links/0deec51bb2fc4d4e3d000000/The-Messy-Details-Insights-From-the-Study-of-Technical-Work-in-Healthcare.pdf but there are many other books and papers that do as well.

Common Ground in Joint Activity is another theme that comes up in the Cognitive Systems Engineering world. Gary Klein has written about it lots of places, perhaps most notably here: https://ieeexplore.ieee.org/abstract/document/1363742 and here: https://books.google.com/books?hl=en&lr=&id=371wV4dI7ckC&oi=fnd&pg=PA139&dq=common+ground+joint+activity&ots=1RKpCK7p7g&sig=XkyZygexYgU36UC-QtIzM3S67Cg#v=onepage&q=common%20ground%20joint%20activity&f=false

A Tale of Two Safeties is not by Allspaw/Cook, it’s by Erik Hollnagel: https://hf-sts.com/wp-content/uploads/2018/07/3689b-a_tale_of_two_safetieshollnagel.pdf