
ITIL v3 as the Backbone of eSIM Security
The ITSM Practice: Elevating ITSM and IT Security KnowledgeShow Notes
In this episode of The ITSM Practice Podcast, Luigi Ferri explains how ITIL v3 processes enable compliance with GSMA SAS-SM for secure eSIM provisioning. Discover how governance, service design, change, and continual improvement turn security from theory into an auditable, operational discipline in modern telecom environments.
In this episode, we answer to: How can ITIL v3 processes support GSMA SAS-SM certification for eSIM management? What operational evidence is required to prove secure remote SIM provisioning? How do governance and continual improvement help maintain long-term SAS-SM compliance?
Resources Mentioned in this Episode: GSMA website, article "Security Accreditation Scheme (SAS)", link https://www.gsma.com/solutions-and-impact/industry-services/assurance-services/security-accreditation-scheme-sas/
GSMA website, article "eSIM Compliance", link https://www.gsma.com/solutions-and-impact/technologies/esim/compliance/
IT Process Maps website, article "IT Security Management", link https://wiki.en.it-processmaps.com/index.php/IT_Security_Management?
Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
More from The ITSM Practice: Elevating ITSM and IT Security Knowledge
How can an MSP grow revenue without growing headcount at the same rate? In this episode of The ITSM Practice Podcast, Luigi Ferri explores how MSPs can protect margins through a scalable Target Operating Model, standardization, automation, AI, knowledge management, self-service, suppliers, and Professional Services.
What happens when a cyber-physical threat crosses Cybersecurity, Physical Security, Facilities and IT Operations? This episode explores how SOC teams can correlate signals, establish incident ownership, define escalation thresholds and build a unified operating model to protect critical infrastructure and business services.
Does your SOC really protect the entire business, or does its visibility stop at the firewall? In this episode of The ITSM Practice Podcast, Luigi Ferri explores drone threats against data centers and what they reveal about gaps between Cybersecurity, Physical Security, Facilities, IT Operations and Business Continuity. Discover why CISOs need to rethink the traditional cyber attack surface and focus on protecting the complete service.
AI that summarizes an incident is one thing. AI that disables accounts, isolates endpoints and blocks connections is another. In this episode of The ITSM Practice Podcast, Luigi Ferri explains the ITIL 5 6C Model for AI and why CIOs, CISOs and MSPs need to stop asking, “Are we using AI?” and start asking, “What are we allowing AI to do?”
A critical vulnerability is not automatically a critical business risk. If your CMDB only tells you which server is affected but not the customer, service, contract, SLA, or revenue behind it, you are missing the information that matters. This episode explains why CISOs need a business-aware CMDB to connect technical risk with real business impact.