Show Notes
Professional Builders Secrets brings you an exclusive episode featuring Russ Stephens, Co-founder of APB, and Cameron Jahn, Product Marketing Lead at Houzz Pro. Together they dive deep into why so many builders deliver great homes but still end up with frustrated clients, and what the best builders are doing differently to fix that.
This episode is sponsored by Apparatus Contractor Services, click the link below to learn more:hubs.ly/Q02mNSsG0
INSIDE EPISODE 237 YOU WILL DISCOVER Why unrealistic client expectations are the number one challenge How to set expectations before problems arise Why being the single point of contact is a single point of failure Why poor communication is quietly destroying builders' net profit How AI is transforming the client experience for builders of all sizes What the best builders are doing differently to keep clients happy And much, much more.
ABOUT RUSS STEPHENS
Co-founder of the Association of Professional Builders, Russ is a data analysis expert who has introduced data-driven decision making to the residential construction industry. Russ is also a proud member of the Forbes Business Development Council.
Connect with Russ: linkedin.com/in/russstephens
ABOUT CAMERON JAHN
Cameron Jahn leads product marketing at Houzz Pro, a construction management platform helping builders simplify processes, scale operations, and deliver a standout client experience. Based in San Francisco, Cameron works closely with builders across North America and brings a deep understanding of how technology and systems can transform the way builders communicate with and retain their clients.
Connect with Cameron: linkedin.com/in/cameronjahn/
TIMELINE 7:23 Why great builders still end up with frustrated clients 9:30 How the best builders use their process as part of their sales pitch 19:17 Why owners become the bottleneck 27:49 The hidden cost of poor communication 38:16 What the best builders do differently to keep clients happy 44:09 Why you need to systemise and how AI agents are changing everything
LINKS, RESOURCES & MORE
APB Website: associationofprofessionalbuilders.com
APB Rewards: associationofprofessionalbuilders.com/rewards/
APB on Instagram: instagram.com/apbbuilders/
APB on Facebook: facebook.com/associationofprofessionalbuilders
APB on YouTube: youtube.com/c/associationofprofessionalbuilders
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