Show Notes
The fourth episode of Elevate The Room explores a challenge that can exist within any organisation: two people can work under the same policies and values, yet have completely different experiences depending on who manages them.
For most people, workplace culture is experienced through the everyday actions of their manager. Do they listen? Do they follow through? Do they create clarity? When those experiences vary significantly between teams, belonging can become inconsistent too.
Paul Mitchell, Co-Founder of Mitchell McDermott, and Sandra Healy, Founder of Kintris (Formerly Inclusio) , join host Patrick King of the SCSI to explore why two managers in the same organisation can create completely different experiences for their people, and what can be done about it.
Bringing together lived leadership experience and evidence from the SCSI Workplace Culture Benchmark Report, the guests discuss management styles, belonging and team dynamics, and how organisations can create greater consistency without expecting every manager to lead in exactly the same way. Together, they explore the practical habits managers can adopt to create a stronger sense of belonging across their teams.
More from Elevate The Room - SCSI Podcast
Episode 3: Mind the Communication Gap The third episode of Elevate The Room explores a challenge familiar to many managers: despite having more ways to communicate than ever, communication often feels harder than ever. Messages are read but not actioned. Everyone is copied on updates but not sure why. Plans are shared, but responsibilities remain unclear. As communication channels continue to multiply, so too does the challenge of ensuring that the right information reaches the right people in the right way. In this episode, Lily Ellis, Director of Workplace Experience at NetApp, and Padraig McKeon, Communication, Reputation and Crisis Management Advisor at McKeon Ireland, join host Patrick King of the SCSI to explore how managers can create a culture of effective communication. Together, they discuss how communication should be designed around purpose, audience and impact. "Are we communicating better in today's workplaces, or just communicating more?" Drawing on workplace experiences and management challenges, the guests discuss how managers can communicate with greater clarity, navigate different communication styles and expectations, and create environments where people understand not only the message being shared, but the action required as a result.
What does a manager need to do to turn a group of people into a team?
Culture problems rarely arrive all at once. More often, they begin with a missed conversation, an unspoken concern or feedback that is delayed until it's too late. In this episode, Liane O'Leary, HR Manager at Colliers, and Bernadette Morrissey MSCSI MRICS, Capital Works Project Manager at SETU, join Patrick King to explore how managers can create environments where people feel comfortable speaking up. Together, they discuss feedback, psychological safety and the consequences of allowing small issues to go unaddressed, before sharing practical approaches to addressing concerns early and building trust within teams. Drawing on real workplace scenarios and management experiences, the conversation examines how small silences can grow into larger team and performance challenges, and what managers can do to prevent them.
New to management? See a need for change but not sure where to start? Or dealing with a complex staff situation that feels impossible to solve?