Leadership Roots with Mark Redmond

“You have to have enough knowledge to be dangerous”  with Mark Cockerill, Senior Vice-President, ServiceNow and Head of ServiceNow Ireland.

Leadership Roots with Mark Redmond

Show Notes

It’s all about knowing when to shift gears and to channel rage in this conversation with Mark Cockerill. Mark says that “AI is changing everything, every 90 days” and explains what this means for leaders and what it means for him as a leader with “… one of the fastest growing software companies in the world”.

He also explains that being a compelling storyteller is what separates leaders from managers and he gives his advice on how to manage below par performance.

Explainers:

“SaaS based company” means a company that provides software as a service.

“Floppy disks” are removable, magnetic storage media that were a primary way to store and transfer computer data from the 1970s to the 1990’s.

More from Leadership Roots with Mark Redmond

Oct 20, 2026

Catherine traces her journey from her first Commodore 64 to her place at the top table of Irish tech in this warm, insightful and often funny look back on a career spanning over twenty-five years.

Sep 15, 2026

A fascinating insight into the values and ambitions of a leader who has combined a stellar international sports career with a high-impact business and tech sector journey. Jamie speaks about his mentors, his value system and how he keeps his wide range of pursuits in balance. A must listen for anyone seeking perspective on their life or unsure about their next chapter.

Aug 25, 2026

A very warm, insightful and personal contribution from one of Ireland’s most senior and experienced multinational leaders. Siobhan speaks about staying true to your values and what you believe in and describes how her values were formed from a very young age.

Aug 4, 2026

This quote from Katie Taylor is a good summary of Declan’s leadership approach. He talks about the importance of mentors, being curious and building lasting relationships on his journey to becoming CEO at Irish Life. He also shares his insights on how opportunity can come from adversity, developing and communicating the strategic path ahead and getting all in the organisation aligned behind a shared vision. And there is a bit of Crocodile Dundee and The Stone Roses in the mix!

Jul 14, 2026

Helen explains to Mark how she built a team that was respected globally and how she navigated a role that was considered one of the most challenging in the global regulatory space, through a time of unprecedented change.

See all episodes →