Show Notes
Phil Gilbert is best known for leading IBM’s transformation as their General Manager of Design, a project that updated the work of 400,000 IBM employees across 180 countries. The transformation became the subject of a Harvard Business School case study, the documentary film The Loop, and feature articles in the New York Times and Fortune magazine. Phil was inducted into the New York Foundation for the Arts’ Hall of Fame in 2018, and being a native from there was named a Oklahoma Creativity Ambassador in 2019 for his achievements in the world of creative thinking and innovation. He is the author of Irresistible Change: A Blueprint for Earning Buy-In and Breakout Success.
Wedding cakes. Birthday cakes. Cupcakes. Shit umbrellas. The baggage that comes with using the word “design” in the business world. You might get a more unique guest than Phil, but the odds would be heavily against you. With tenacity and street smarts, this guy whose start-up was purchased by IBM shares with us the unlikely story of how IBM’s CEO Ginny Rometty got behind him, unleashing the creativity that had made his smallish business unit within the company a top performer. Into business unit after unit, as detailed here, Phil tells with verve the story of overcoming the sorry state that endless rounds of cost-cutting initiatives had landed a now bedraggled company. “Empathy is the hardest word you will ever learn,” Phil told colleagues, left and right, prodding them to move forward.
Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com. Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/technology
More from New Books in Technology
How AI is rewiring our social fabric—and how we can better shape our future.
Social media giants like Meta and transnational regulators such as the European Union are transforming private governance by creatively emulating public law frameworks. Drawing on exclusive interviews and in-depth analysis of Meta's Oversight Board and the EU's Digital Services Act, Governance by Emulation: The Oversight Board, the Digital Services Act, and the Struggle for Platform Accountability (Cambridge UP, 2026) explores how these approaches blend European and American perspectives, bridging distinct legal traditions to address the challenges of platform governance. Analysis of content moderation practices and their implications uncovers a critical pattern in the evolution of governance for industries that will define the future, from digital platforms to emerging technologies. Combining public and private law in innovative ways, the book sheds light on bold governance experiments that will shape the digital world-for better or worse. This study offers crucial insights for understanding the next chapter of global governance in an increasingly interconnected and privatized world. This title is also available as Open Access on Cambridge Core.
Today I’m speaking with Garrison Lovely, technology journalist and author of the new book, Obsolete: The AI Industry's Trillion Dollar Race to Replace Us — and How to Stop It (OR Books, 2026). Garrison’s Obsolete is a fantastic round-up of the most important social and economic challenges posed by AI. I’m thrilled today to have Garrison on The Truth About Bullshit to understand a bit more about the Obsoleting Project.
It is fair to say Aarthi Vadde's wonderful new book, We The Platform, demostrates "how literature changes our perspective on the internet." But you also need to add that it "respond[s] to decline narratives about literature and literary study and to offer an alternative to prevailing sense of defeat and nostalgia that guides them.”
How Do AI & Innovation Cohabitate?