Don't Panic Pivot: Managing Critical Issues to Prevent Crises
Agile and Project Management - DrunkenPM RadioShow Notes
In this episode, Shalabh Tandon and Shubhada Sahasrabudhe join me to discuss their new book, 'Don't Panic Pivot: Managing Critical Issues to Prevent Crises.' We explore the differences between risks and issues, what makes an issue critical, and why they emphasize a systematic approach to managing crises. The authors introduce their nine-six framework, which includes three whys, nine ingredients, and six steps to effectively address critical issues. They highlight the role of leadership and organizational culture in fostering a proactive environment for issue management. We also dig into the intricacies of crisis management and the importance of building resilience within organizations, maintaining quality, and ensuring transparent communication during crises. You'll hear their tips on how to find balance between discipline and drama in crisis response and how AI can enhance crisis management strategies. The conversation highlights actionable insights for leaders and organizations to navigate crises effectively.
You can find a video version of this interview here: https://youtu.be/H9LXedwxP2U
Takeaways
- Most crises are a culmination of ignored small issues. - A systematic process helps organizations respond thoughtfully, not react impulsively. - Building a resilient organization involves learning from issues and creating a culture of psychological safety. - The 9-6 framework includes steps like describe, impact assess, contain, root cause, and communicate. - Transparency and consistent communication are crucial during crises.
Chapters
00:00 Introduction to Crisis Management
02:53 Understanding Risks vs. Issues
06:02 Defining Critical Issues
08:59 The Impact of Critical Issues
10:58 What is Critical Issue Management?
14:04 The Importance of Systematic Approaches
17:01 The Role of Leadership in Crisis Prevention
20:00 Cultural Aspects of Issue Management
21:58 The Process of Managing Issues
24:59 The Six Steps of Crisis Management
36:05 Understanding Crisis Response Dynamics
39:21 Building Organizational Resilience
43:58 Quality vs. Crisis Management
48:05 The Importance of Transparency in Crisis
54:06 Discipline Over Drama in Crisis Management
56:31 Leveraging AI for Crisis Management
The Book: Don't Panic Pivot: Managing Critical Issues to Prevent Crises https://tinyurl.com/4ps5jpxf
Learn More about QuRIuS Web: www.quriusllc.com Promo Video: https://tinyurl.com/yyk6wjaj
Contacting Shubhada and Shalabh: Shubhada – https://www.linkedin.com/in/shubhada-sahasrabudhe/ Shalabh - https://www.linkedin.com/in/shalabh-tandon/
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