#451 - Sponsor Spotlight - C1.ai

Most cloud security incidents trace back to the customer, and most of those trace back to identity. Jeff and Jim sit down with Mike Small, Senior Analyst at KuppingerCole, to unpack Cloud Native Application Protection Platforms (CNAPP) and why identity practitioners should care. Mike explains how identity controls in the cloud have become data defined in code, why ephemeral workloads break traditional scan-then-deploy security, and how CNAPP evolved from static configuration analysis into runtime monitoring and SOC integration. The conversation covers the shared responsibility model, SOC 2 attestations and complementary user entity controls, multi-cloud complexity, and why standards matter for portability and sovereignty. Mike also looks at CNAPP as a security plane for AI, agents as another layer of non-human identity, recent market consolidation, and the cloud as national critical infrastructure. Plus, a detour into amateur radio, Morse code exams, and low-power QRP contacts across the Atlantic.

Bojan Simic, co-founder and CEO of HYPR, returns to Identity at the Center for a Sponsor Spotlight conversation with Jim McDonald. Bojan traces HYPR's path from passwordless authentication to a broader set of identity assurance controls and explains how assurance differs from verification across the full employee lifecycle. He describes what organizations find when they look for worker impersonators, from remote employees outsourcing their jobs to North Korean operatives, and why verification has to continue past day one. The conversation then turns to AI agents: why IAM teams are becoming the HR of AI, how agent identity differs from human identity, why humans can't manually govern agents at scale, and why securing MCP alone misses the full context of an agent's session. Bojan also covers what is slowing passwordless adoption, adaptive risk, alert fatigue, and how identity teams and the SOC can work together. This episode was made possible with support from HYPR.

Eve Maler, founder of Venn Factory and author of Mastering Digital Identity, joins Jim McDonald and Jeff Steadman for her tenth appearance on Identity at the Center. Eve shares what she has learned since the book came out, from writing for non-technical executives (and keeping AI out of the manuscript) to the strange places identity ends up on the org chart. The conversation covers treating identity as a product, why identity can be a business model in disguise, how CISOs can influence CIAM when they are not the boss of it, and the identity debt that AI is now calling due. Eve also explains why intent looks more like purpose of use than finer-grained authorization, how contract language can help frame agent mandates, what trust means to humans versus security teams, and the early work on UMA for Agents (U4A) to govern third-party agents through a resource-centric, protect surface mindset. The episode wraps with travel tips from all three frequent flyers.

Shea McGrew, Chief Technology Officer at Maricopa County, returns to Identity at the Center one year after episode 376 to take on a question she first raised at our Identity After Dark session: when does digital identity become critical infrastructure? Jeff and Jim talk with Shea about how a county broadband and digital equity project led her to see digital trust as the thread running through every digital government service, and why that trust depends on identity. The conversation covers building an external identity portal for residents, designing for consent and privacy from the start, why residents extend trust to private platforms more readily than to government, the right to be forgotten, data governance across departments, and where decentralized identity and verifiable credentials might fit. Shea also shares her view on access reviews as a learning journey, what it would take to trust AI agents with certifications, and whether an agent could ever be considered a citizen. Plus, potatoes and the proper way to cut a sandwich.

Jeff flies solo for episode 450, joined by Alexis Bernthal, an associate on RSM's technology risk consulting team who found her way to the podcast through a corporate-wide email and a contact form submission that led to an invitation to Identiverse. They trace how Alexis went from failing a high school computer science class to finishing a CS degree, and how a topic on the show, role-based access, first put identity and access management on her radar. Alexis walks through what technology risk consulting looks like day to day, her first industry conference experience at Identiverse (including Identibeer, sessions on agentic identity and transaction tokens, and a Women in Identity gathering), and the blog she started at AlexisBernthal.com to document her own journey. The conversation turns to what it takes to bring more early-career people into identity: the perceived technical barrier, the value of mentorship and simply introducing yourself at conferences, and whether seniority is really a prerequisite (Jeff's own path started with programming parking lot lighting identities at Walgreens). They close things out with a browser tab hot take and a warning about what not to leave open during a screen share.