Show Notes
2020 didn’t grind retail to a halt—it threw it into overdrive. Food and beverage reinvented themselves and took huge risks to stay in business. Incremental change went out the window as companies fought to survive. Now, as we return to normal, normal will look very different.
Digital transformation, social commerce, experiential emphasis—what big swings are here to stay? And what’s on the horizon? On Retail Reawakened, host Colin Neil takes you through the latest consumer research and the trends that are shaping the UK’s retail landscape today and for years to come.
Why are some companies more resilient than others? How has consumer behaviour changed during the pandemic? What makes for a memorable customer experience?
For more information, visit https://www.adyen.com/landing/online/uk/retail-reawakened-podcast
More from Beyond Retail
The food and beverage space has done a lot of evolving over the last decade. And after some unprecedented circumstances, it experienced some short but rapid stages of advancement, bringing us new technologies that are now commonplace. As time goes on, and stability is challenged once again with factors such as a cost of living crisis, the industry carries on its steady modernisation, making it fit for the consumers of the future.
The pandemic taught food and beverage brands how to evolve through innovation. Digital took the forefront, and convenience and efficiency became more important than ever when it came to keeping business afloat. Meanwhile, takeaway and delivery options opened up new revenue streams for restaurants and cafes, expanding their consumer base and appealing to a whole new audience.
Throughout this season, we’ve explored the value that atmosphere, design, and innovative tech provide when boosting customer experience. But as an industry built on people, F&B is increasingly shifting its focus inward to find new ways to enhance the experience of those who keep the businesses running – staff.
You may think a signature dish or culinary theme are all a food and beverage business need to develop a strong identity. But in reality, the meals served at our favourite eateries are one of many factors contributing a complex branding strategy.
The food and beverage space isn’t what it once was – it’s much, much better.