Show Notes
The conversation explores the evolving role of knowledge management in consulting, particularly in the context of AI advancements. Lianne Sherlock Director, Global Head of Knowledge Services at Oliver Wyman shares insights from her experience at Oliver Wyman, emphasizing the importance of aligning knowledge services with business strategies and the need for continuous adaptation in a rapidly changing environment.
Takeaways Knowledge management is strategic AI is reshaping knowledge services
Chapters 00:00 Introduction to Knowledge Management 03:02 Key Takeaways from KIMRA Conference 06:03 The Role of Knowledge Services at Oliver Wyman 08:54 Optimal Operating Models for Knowledge Services 11:59 AI's Impact on Knowledge Management 15:08 Challenges of AI in Knowledge Services 18:05 Transforming Knowledge Functions 21:07 Resistance to Change in Knowledge Management 24:01 Future of Knowledge Services 26:47 Advice for Aspiring Knowledge Professionals 29:58 The Importance of Human Skills in Knowledge Management 33:09 Reflections on Transformation and Change 36:01 Closing Thoughts on Knowledge Services
More from KIMRA CONVERSATIONS
In this episode of the KIMRA Conversations podcast, Simon interviews Luca Russignan, the Global Head of the Capgemini Research Institute for Financial Services. They discuss Luca's career journey, the role of thought leadership in financial services, and the importance of credible research in a heavily regulated environment.
In this conversation, Margo Polishchuk, co-founder of proSapient, discusses the evolution of expert networks, the integration of AI, and the challenges of scaling a business across different geographies. She emphasizes the importance of human expertise in conjunction with technology and the need for robust governance in the industry. Takeaways AI enhances expert networking Human expertise remains crucial Chapters 00:00 Introduction to Expert Networks 01:55 The Genesis of proSapient 04:00 Challenges of Scaling and Hiring 09:48 The Role of AI in Expert Networking 16:00 Governance and Compliance in Expert Networks 23:51 The Future of Expert Networks and AI 32:01 Client Engagement and Best Practices Margo Polishchuk is the Founder and President at proSapient, a global expert network and primary research business, powered by innovative technology. proSapient helps institutional investors and managers, as well as their consultants, gain access to critical knowledge with which they can make better informed investment decisions and complete the highest standard of due diligence. The firm's headcount has exceeded 350 people thanks to its fast growth in five global locations.
In this episode of the KIMRA Conversations podcast, Katleen Richardson discusses her extensive experience in information and data businesses, emphasizing the impact of AI on business models, marketing strategies, and the importance of credibility in the information sector. She highlights the need for companies to adapt their strategies in response to changing buyer behaviours and the risks posed by AI-driven market dynamics. Katleen Richardson has spent 20+ years running go-to-market inside businesses where the product is trust and intelligence, including Citeline, Evaluate and The Economist Group, where she led the marketing workstream of the Group's B2B commercial transformation and the 2026 launch of Economist Enterprise. Her work across private-equity and venture-backed portfolios has one constant: aligning GTM strategy to how buyers actually decide. That has always driven growth, but the stakes are higher now. AI does not fix a broken GTM. It amplifies it. What Katleen is hired for today is the revenue-engine redesign that must happen before AI investment pays back: sequencing strategy first, then applying AI where it compounds. She is the author of The Trust Premium.
In this conversation, Ceri Hughes shares her extensive career journey in knowledge management, learning and development, and her transition into coaching. She discusses the evolution of knowledge management, the impact of AI on the industry, and the challenges leaders face in adapting to these changes. The conversation explores the evolving landscape of knowledge management, particularly in the context of AI integration and its implications for workforce development and organizational strategy. Ceri emphasizes the importance of active listening, curiosity, and community engagement for professionals in the knowledge management field.
The conversation covers the career journey of Charles Thiede, the co-founder of Zapnito, and delves into the impact of AI on community-led growth, governance, and the future of online communities. It also explores the challenges and opportunities of AI in community development, as well as the importance of engagement and community value.