Why better comms starts with discovery – with Sharon O’Dea and Jonathan Phillips (#138)
The Internal Comms PodcastShow Notes
In the first episode of Season 16, host Katie Macaulay sits down with expert digital workplace consultants Sharon O’Dea and Jonathan Phillips to explore the value of understanding what employees actually need – to “start with the appetite, not the fridge.”
Sharon O’Dea is an award-winning intranet expert with nearly 20 years’ experience helping organisations create effective digital workplaces. Jonathan Phillips is a digital workplace and communications expert specialising in intranets, content, governance and employee experience.
Together, they discuss writing carefully crafted communications for AI, the limitations of personas, creating a shared language for internal communication and why the information employees can’t find may tell you more than what they can.
This is a conversation packed with practical ideas, smart insights and provocative thoughts, some of which is taken from the guests’ new book, Digital Communications at Work.
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