Communication that works for everyone – Lisa Riemers & Matisse Hamel-Nelis (#137)
The Internal Comms PodcastShow Notes
This episode is for everyone.
The Internal Comms Podcast is on the road, at the IABC 2026 conference in Toronto, where host Katie Macaulay sat down with comms consultants Lisa Riemers and Matisse Hamel-Nelis to discuss their new book, Accessible Communications: Create Impact, Avoid Missteps and Build Trust.
They explore why accessibility is central to excellent internal communication and share their experiences of discovering accessible communications, why traditional approaches often miss audience needs and how communicators can create content that works for everyone.
The conversation also covers accessible documents, inclusive events, AI, plain language, user testing, practical steps communicators can take to remove barriers and how an unfortunate hashtag showed Matisse why accessibility really matters.
Tune in and share your thoughts – use #TheICPodcast
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