From Cost to Value: Financial Modelling for ITIL Services
The ITSM Practice: Elevating ITSM and IT Security KnowledgeShow Notes
In this episode of The ITSM Practice Podcast, Luigi Ferri dives into Financial Modelling for ITIL-based services — the key to shifting IT from a cost center to a value creator. Learn how Activity-Based Costing (ABC), Unit Costing, Lifecycle Costing, and Showback Models can transform IT governance, pricing clarity, and business alignment in IT Service Management (ITSM).
In this episode, we answer to: How can IT leaders connect services, costs, and value in ITIL-based organizations? Which financial models (ABC, Unit Cost, Lifecycle) fit your ITSM strategy best? How can financial transparency turn IT from “too expensive” to a strategic partner?
Resources Mentioned in this Episode: PeopleCert website, article "ITIL 4 Value Streams Doing Right Things for Customers", link https://www.axelos.com/resource-hub/blog/itil-4-value-streams-doing-right-things-for-customers
QRP website, article "ITIL 4 Service Value Chain and Value Stream", link https://www.qrpinternational.be/blog/it-governance-and-service-management/service-value-chain-and-value-stream/
IT Process Map website, article "Financial Management", link https://wiki.en.it-processmaps.com/index.php/Financial_Management
PMI website, article "Activity Based Costing (ABC)", link https://www.projectmanagement.com/wikis/232994/activity-based-costing--abc-
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Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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