Show Notes
"You can't appeal because there's nothing to appeal. You're just screwed and you just have to pay."
Hannah Wallen, Mike Stevenson and Richard the Lionhearted go back into the Daily Mail's investigation of Britain's Child Maintenance Service, on the question of whether any of it is a glitch.
Also: the father whose nineteen thousand pounds the CMS took straight out of his bank account after a judge had already ordered it refunded, who had to abandon the building work on his house and left his family without a kitchen for eighteen months; the policy that when the CMS is found in the wrong it doesn't refund you, it advises you to sue your ex for the money; and other horror stories from the depths of Child Support hell.
"Our bad, but we're not going to give you the money back. Our bad, but we're not going to compensate you for the time we stole from you while you were sitting on your ass in jail for something you didn't do."
"If my company did this to my clients, people would go to jail. Not the customer, either. It would be the people making the mistakes, in scare quotes. It's not a mistake when you do it on purpose."
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