The ITSM Practice: Elevating ITSM and IT Security Knowledge

Broken Transmission: Why Fintech Strategy Fails

The ITSM Practice: Elevating ITSM and IT Security Knowledge

Show Notes

Broken Transmission: Why Agile Fintechs Miss Strategy | In this episode of The ITSM Practice Podcast, Luigi Ferri explains why fintech strategy execution fails despite Agile delivery, strong squads, and constant releases. Learn how fragmented ownership, poor prioritization, and disconnected KPIs create operational misalignment, reducing business outcomes and authorization rate performance.

In this episode, we answer to: Why do Agile fintech teams fail to execute business strategy effectively? How does fragmented ownership impact authorization rate improvement initiatives? Why do operational priorities override strategic portfolio management in fintech organizations?

Resources Mentioned in this Episode: Project Management Institute, whitepaper "The High Cost of Low Performance 2014", link https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/thought-leadership/pulse/pulse-of-the-profession-2014.pdf

University of Salford - Manchester, Abdallah M. Salameh, document "A Heterogeneous Approach to Agile Tailoring", link https://salford-repository.worktribe.com/OutputFile/1487893

Institute of Project Management website, article "The Emerging Importance of Benefits Realisation", link https://projectmanagement.ie/blog/the-emerging-importance-of-benefits-realisation/

McKinsey & Company website, article "Don’t cancel or coddle at-risk capital projects—challenge them", link https://www.mckinsey.com/capabilities/operations/our-insights/dont-cancel-or-coddle-at-risk-capital-projects-challenge-them

Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

More from The ITSM Practice: Elevating ITSM and IT Security Knowledge

Oct 20, 2026

How can an MSP grow revenue without growing headcount at the same rate? In this episode of The ITSM Practice Podcast, Luigi Ferri explores how MSPs can protect margins through a scalable Target Operating Model, standardization, automation, AI, knowledge management, self-service, suppliers, and Professional Services.

Oct 13, 2026

What happens when a cyber-physical threat crosses Cybersecurity, Physical Security, Facilities and IT Operations? This episode explores how SOC teams can correlate signals, establish incident ownership, define escalation thresholds and build a unified operating model to protect critical infrastructure and business services.

Oct 6, 2026

Does your SOC really protect the entire business, or does its visibility stop at the firewall? In this episode of The ITSM Practice Podcast, Luigi Ferri explores drone threats against data centers and what they reveal about gaps between Cybersecurity, Physical Security, Facilities, IT Operations and Business Continuity. Discover why CISOs need to rethink the traditional cyber attack surface and focus on protecting the complete service.

Sep 29, 2026

AI that summarizes an incident is one thing. AI that disables accounts, isolates endpoints and blocks connections is another. In this episode of The ITSM Practice Podcast, Luigi Ferri explains the ITIL 5 6C Model for AI and why CIOs, CISOs and MSPs need to stop asking, “Are we using AI?” and start asking, “What are we allowing AI to do?”

Sep 22, 2026

A critical vulnerability is not automatically a critical business risk. If your CMDB only tells you which server is affected but not the customer, service, contract, SLA, or revenue behind it, you are missing the information that matters. This episode explains why CISOs need a business-aware CMDB to connect technical risk with real business impact.

See all episodes →