
Show Notes
What does it really mean to design with humans in mind? And how can you make human-centered design part of an organization’s problem-solving DNA?
Listen in as our experts discuss the value of human-first, integrated approach to customer experience and how the profession of design can have impact on business outcomes.
Featured experts: Sarah B. Nelson, Chief Design Officer, Kyndryl Vital, Kyndryl Tom Rourke, Global Leader, Kyndryl Vital, Kyndryl
More from The Progress Report
Kyndryl's State of Modernization report shows that security requirements are one of the biggest challenges for organizations modernizing their technology. Frontier AI increases the complexity. The new capabilities also expand organizations’ ability to detect threats and recover from incidents.
The sovereignty conversation has so many layers, from compliance and data residency to questions about resilience and access to the tech stacks that keep businesses running. As geopolitical uncertainty, supply chain disruptions, and evolving regulations reshape the landscape, leaders are challenged to balance sovereignty with the speed and flexibility required to innovate.
Just because AI can, does it mean AI should?
AI can optimize every impression. It can personalize every message. It can tell you exactly what’s working. So why is trust getting harder to earn?