Retail Is Changing Fast… Most Companies Aren’t Ready - Ep 01
CX Meets - Retail · Hospitality · LeisureShow Notes
In this episode, Roberto Castro, Sales Manager at Exponential-e, sits down with David Watson, Senior Account Manager, to reflect on key insights from Retail Hive. Drawing on conversations with industry leaders, they explore how the retail landscape is rapidly evolving—shifting from traditional infrastructure conversations to a stronger focus on customer experience, personalisation, and the growing role of AI. From innovative in-store concepts like frictionless shopping and enhanced fitting room experiences, to the rise of retail media and digital engagement, this discussion highlights the trends shaping the future of retail.
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