Show Notes
“What does it really mean to design with empathy — and how do we stay human in a system that often forgets it?” Summary Caro shares her journey from scientific research in New Zealand to becoming a Senior Service Designer in London. She reflects on navigating ambiguity, embracing imposter syndrome, and finding confidence in her own voice. We talk about authenticity in the tech industry, the realities of consultancy, teaching systems thinking, and her passion for empowering young women in tech. Guest Caro McElroy
Host Danny Hearn Website – www.dannyhearn.me Podcast – www.deeplyhumandesign.com
Chapters 00:00 From genetics to discovering service design 01:54 Early career: labs, Toastmasters, facilitation & Westpac 04:52 Service design as a generalist’s dream & loving ambiguity 10:06 Why divergence feels “unproductive” (and why it matters) 12:42 Good vs hard clients, trust, and being treated as part of the team 15:50 Imposter syndrome and learning to say “I don’t know” 21:32 Teaching systems thinking & why consultancy accelerates growth 24:14 Tech for good and empowering young women in tech 31:50 Finding your voice, language, and not shrinking at work 40:36 Bias, ownership, and learning to claim credit for your impact
More from the deeply human design podcast
“You cannot innovate if you don't have diverse thinking.” Summary In this episode, we explore the winding creative journey of Meg Porter, a designer turned product leader and founder, who shares how her artistic roots evolved into a passion for solving complex human problems. She candidly opens up about navigating corporate environments as a neurodivergent woman, facing systemic biases, and the exhaustion of trying to fit traditional workplace molds. Meg discusses her work with The Female Product Lead community, advocating for truly inclusive leadership and psychological safety across tech. She also details the creation of Unfold, her new app designed to help neurodivergent individuals manage executive dysfunction through nervous system and emotional regulation. Throughout the conversation, Meg highlights the immense value of radical self-knowledge over conventional career frameworks. Guest Meg Porter LinkedIn – https://linkedin.com/in/megporter Instagram – https://www.instagram.com/_meg_porter/ TikTok – https://www.tiktok.com/@_meg_porter_ Unfold Website – https://getunfold.app Instagram – https://www.instagram.com/_unfoldapp_/ TikTok – https://www.tiktok.com/@_unfoldapp_ Female Product Lead Website – https://femaleproductlead.com Events – https://luma.com/femaleproductlead Host Danny Hearn – https://www.linkedin.com/in/dannyhearn/ Website – https://www.dannyhearn.me Podcast – https://www.deeplyhumandesign.com Chapters 00:00 Introduction and Welcome 01:38 Meg's Origins in Physical Graphic Design 04:43 Navigating Subjectivity and Finding Structure in Design 08:23 Expressing Personal Empathy Through Art Projects 10:17 Transitioning into Corporate Tech and Healthcare Design 14:12 Clashing Values and Systemic Politics in Enterprise Roles 18:35 Fostering Psychological Safety and Diverse Perspectives 22:57 Empowering Underrepresented Voices with Female Product Lead 26:27 Experiencing the Glass Ceiling and Micro-Behaviors 32:25 Finding Core Purpose and Showing Up Authentically 37:14 Building Unfold for Neurodivergent Emotional Regulation 43:58 Developing the MVP and Co-Founding with Family 46:23 Tackling Executive Dysfunction and Rejection Sensitivity 51:21 Prioritising Self-Knowledge Over Skill Sets in Leadership
"People massively overestimate the amount of change that's going to happen in two years, and they underestimate the amount in five to 10 years."
"The pressure to move faster in the tech industry creates an environment where presence and mental well-being are often sacrificed for speed.”
Reclaiming the Heart in Design “There’s so much heart in some of these things that you’re putting in heart in that space and I find it very hard to detach some of those.”
“Sometimes the best thing you can do is just be the kindest person in the room.”