Ep 815: Do You Know How Work Gets Done?
Recruiting Future with Matt Alder - What's Next For Talent Acquisition, HR & Hiring?Show Notes
AI adoption is accelerating, but for most organisations it is still ad hoc. Tools are bought reactively, budgets keep growing, and few leaders can say with confidence what is being used, what is working, or what return they are getting. Some companies are already going further, cutting roles on the assumption that machines can simply take over tasks from people. What rarely gets examined is what those decisions do to the people who remain, the culture they work in, and the customers they serve.
So what do organisations need to understand about how work happens before they let AI reshape it?
My guest this week is Sam Naficy, Chairman and CEO of Prodoscore, a data analytics company that studies employee engagement, productivity, and collaboration in large enterprises. In our conversation, Sam shares what his data reveals about AI use and productivity, the cultural consequences of automating roles, and why visibility into work has to come before automation.
In the interview, we discuss:
Why most organisations are still in the early stages of AI adoption
The growing gap between AI spending and visibility into what is being used
What the data shows about heavy AI users and productivity
Why some employees adopt AI faster than others
The unforeseen impact of automation on workplace culture
What happens to the teams that remain when their AI replaces their colleagues
Stress-testing workforce changes before making them
The line between visibility and surveillance
What does the future of work look like?
More from Recruiting Future with Matt Alder - What's Next For Talent Acquisition, HR & Hiring?
If you've not listened to Round Up before, it's a short review of the episodes that I've published in the last month to make sure you don't miss out on the valuable insights that my guests are sharing.
AI is moving from a specialist technology to something employees in large parts of the organization are increasingly expected to be using. Skills, mindsets, and long-established habits are much harder to change than software, which is why meeting that expectation is proving difficult. If the challenge is mainly a human one, AI readiness is as much a matter for HR and talent leaders as for technology teams. So what does it take to get a workforce ready for AI, and what opportunity does that create for talent leaders?
Redundancies have become a constant feature of the talent market. AI is taking a lot of the blame, but the drivers behind this are much broader. Jobs and skills are changing faster than most organizations can keep track of and the conventional response is to restructure the workforce and then hire in the new skills that are needed. That approach relies on a ready supply of perfectly qualified candidates, and in a fast-moving skills market those candidates are increasingly hard to find. It also assumes that employers already have a clear view of the skills and potential within their existing workforce, which is rarely the case.
There is a lot of pressure on talent acquisition to adopt AI, and the discussion about how to do it tends to focus on tools and skills. With layoffs attributed to AI in the headlines, the people in TA teams have good reason to feel anxious about the technology they are being asked to use. That anxiety makes people less willing to experiment, and addressing it has less to do with the technology than with how leaders handle uncertainty.
TA leaders have to keep delivering for the business while they use AI to transform how hiring works. At RecFest USA in Nashville, AI was the main topic of conversation, although the people I spoke to talked about much more than the technology. So where should TA leaders be focusing their attention?