Inside Yum! Brands: How Taco Bell, KFC and Habit Run at Global Scale
The Hospitality Hangout | Hospitality PodcastShow Notes
Nigel Henry, Global Director of Operations at Yum! Brands, joins Hospitality Hangout to talk about what it takes to operate restaurant brands like Taco Bell, KFC and Habit Burger & Grill at global scale.
Nigel gets into guest recovery, digital ordering, restaurant technology, operational data, team-member experience, cross-brand collaboration, Pizza Hut’s transition and why the best operations strategy still comes down to what happens with one guest in one restaurant.
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