Show Notes
In this episode, host Katie Macaulay sits down with one person and three job titles. Alex Zeitz is senior director of global operations, experience and belonging at Virgin Voyages. So, one job title really. But while many organisations would separate these responsibilities out, the award-winning cruise business deliberately brought them together.
Katie speaks to Alex to find out why.
Alex’s first time on a cruise ship was as a dancer. Since then, he’s gained 20 years’ experience across travel, hospitality and entertainment and shares what he’s learned. Katie and Alex explore how exceptional customer experience always starts with people, why great leaders admit they don’t have all the answers and how Virgin Voyages hires for skills, mindset and perspective, and looks for talent from outside the industry.
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