Summary
Repairing strained work relationships can lead to stronger, more resilient connections, but it requires significant effort. Susan David, author of "Emotional Agility," outlines strategies for mending these relationships, emphasizing the importance of letting go of the need to be right. She suggests that individuals focus on moving forward rather than rehashing past grievances, and to approach the other person with empathy by considering their perspective and feelings.
David encourages finding common ground and engaging in conversations outside of the usual work environment to foster a more open dialogue. She highlights that meaningful change often occurs through small, consistent actions rather than one-off discussions. Building trust is essential, and demonstrating reliability and generosity can help activate the law of reciprocity, enhancing the relationship over time.
Additionally, asking thoughtful questions can deepen connections and encourage more meaningful interactions. Providing constructive feedback can also be beneficial, as it helps colleagues become more self-aware and improve their professional behavior. Ultimately, while the path to repairing relationships may be challenging and time-consuming, it can lead to a more harmonious and productive work environment.
Show Notes
Fixing a Broken Relationship at Work: The Harvard Business Review Guide
21 May 2024
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Sometimes you get stuck in a rut with someone at work — a boss, a coworker, a direct report. Can the relationship be turned around? The good news is: yes. The bad news: it’ll take work, and you might need to be the bigger person. But one thing is true: it’ll definitely improve your work life if you both can repair things. Here are some critical tips from HBR contributing editor Amy Gallo.
00:00 Good news: you can (and should) fix broken relationships. 01:00 Are you overcompetent or overchallenged? 01:32 Give up being right. 03:44 Find common ground. 04:54 Show, don’t tell. 06:29 Give (and receive) feedback. 07:30 Let’s review!
More on this topic: HBR Guide to Dealing with Conflict (book): https://shorturl.at/IUuF6 https://hbr.org/2020/02/how-to-mend-a-work-relationship https://hbr.org/2014/08/fixing-a-work-relationship-gone-sour
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