Show Notes
Karen Ford, President at Sutton Ford and incoming NextGen Committee President at NAMAD, talks cultivating culture and continuing legacies at dealerships. Plus, what she had to do before she could join her family’s dealership.
For more information about our guest, visit their LinkedIn.
Episode Breakdown0:00 - Karen’s journey to becoming a dealer
5:50 - What OEM work-experience gave Karen as a dealership leader
6:47 - How Karen’s continuing a dealership legacy
8:10 - Top rewarding moments from becoming a dealer
9:25 - Cultivating a culture at her dealerships
10:49 - The goal of NextGen and building up future dealers
12:00 - Dealership operations: What Karen’s focusing on
14:04 - Establishing connections with local communities
17:50 - Opportunities for increasing sales
19:12 - Karen’s Best Bets on community-first dealerships, digital retail and more
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