Show Notes
Eve Knudtsen, President of Knudtsen Auto Group, is a third-generation dealer leading three stores across the Pacific Northwest. She shares insights on leadership, technology, culture and her experience as a woman in automotive.
Episode Breakdown 00:00 - Meet Eve Knudtsen! 02:31 - Making your voice heard as a woman in automotive 05:02 - Advice to women pursuing leadership positions 06:19 - Advice to those new to automotive careers 07:35 - What Eve is focusing on in 2026 at her group 09:23 - Areas of opportunity to improve customer service 12:12 - The result of implementing AI into the customer experience 12:55 - The leadership trait/habit that Eve swears by 15:47 - What’s a bigger risk to dealers? Technology adoption or talent development? 17:57 - The importance of culture in your dealership 19:43 - F&I’s importance in the customer experience
For more information about our guest, visit their LinkedIn.
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