Show Notes
Ted Ings of Fixed Ops Roundtable shares fixed ops technology innovations, including technician video MPIs and AI, and explains how they improve transparency, approvals and strengthen overall service department performance.
Episode Breakdown 00:00 - Meet Ted from Fixed Ops Roundtable! 03:07 - What's the biggest Fixed Ops innovation? 05:29 - Measuring video engagement and ROI 06:04 - Implementing the technology 07:30 - How service drive acquisition is connecting departments 09:07 - Sales-to-Service handoff 10:20 - Service Advisors vs Sales: Impact on customer loyalty 11:03 - Will AI tools diagnose vehicles before techs? 12:13 - The technician shortage debate
For more information about our guest, visit their LinkedIn.
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