Show Notes
Jenell Ross, President at Bob Ross Buick GMC, discusses taking over the helm of her father’s dealership, how she is working to improve operational performance and supporting the presence of women across the industry.
For more information about our guest, visit their LinkedIn.
Episode Breakdown 0:00 - Meet Jenell 2:13 - The state of the business 3:46 - Key leadership lessons learned 5:55 - The industry at its core is... 8:49 - Innovations that had the biggest impact 12:41 - Navigating talent retention 15:51 - Supporting women in the auto industry 18:17 - Lessons learned from leading a dealership group 23:47 - Advice for new dealers 24:30 - Best Bets: GenZ purchase habits, Amazon-like car delivery and more!
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